We're here to support you

You have access to a dedicated support team to help you take advantage of all the benefits of eSync Direct.

The support team can assist you with:

  • Technical queries on how to use eSync Direct
  • Status updates on your applications
  • Password resets

You will be contacted by the eSync Direct support team soon after registration to ensure you have everything you need to get started.

Our team is available Monday to Friday, 9am to 5.30pm (excluding UK Bank Holidays). Contact them by phone on 
0845 366 6501* or by email at support@esyncdirect.co.uk.

* Calls to 0845 numbers for BT Business customers will cost no more than 4.5p per minute, minimum call charge 6p (current at August 2012). The price for non-BT phone lines and mobiles may vary. Calls may be recorded or monitored for our joint protection, staff training and audit purposes.

FAQs

What is the price of eSync Direct?

eSync Direct is a free to access service. It offers practices ten FREE standard company formations, access to secure and automated data feeds via Barclays DataServices and a simple and efficient way to refer clients to Barclays.

A fee of £15 + VAT per formation applies after the ten FREE standard company formations have been used. Additional fees also apply for the Medium and Advanced Company formation packages. Please note registrations by individuals do not receive free formations).

What is the minimum contract term for eSync Direct?

There is no minimum contract term and no monthly subscription fee for eSync Direct.

How do I order more postcards for my clients?

Simply call the eSync Direct Support team on 0845 366 6501* to order more postcards.

If I stop using eSync Direct how will this impact the Barclays DataServices data feeds?

You will need to notify any clients whose Barclays Business bank accounts you are connected to that you are cancelling your eSync Direct account. Your data feeds will stop as soon as your account is cancelled.

How do I get more help on eSync Direct?

Contact the eSync Direct Support team directly on 0845 366 6501*, between Monday and Friday 9am to 5.30pm (excluding UK Bank Holidays) or by email at support@esyncdirect.co.uk.

* As of 1 July 2015, calls to 084 numbers will have the service charge capped at 7p per minute plus your phone company’s access charge. For example, O2's access charge is as follows: from mobiles, 25 pence per minute, from landlines, 5 pence per minute. Calls may be recorded or monitored for our joint protection, staff training and audit purposes.